Before you visit
Patient Information
A short guide to registering, visiting and getting the most from your care at Medlink.
New patient registration, what to bring
- A valid photo ID (passport, driver's licence or national ID)
- Your insurance card and, if issued, a guarantee letter
- Any referral letter from another clinic or doctor
- A list of medicines you currently take
- Previous lab results, scans or discharge summaries
- For children: immunization card and birth certificate
Opening hours
Checking opening hours- Monday to Friday9:00 AM – 5:00 PM
- Saturday & Holidays9:00 AM – 2:00 PM
Emergency line answered 24/7: +231 77 911 0000
Your first visit
What to expect, step by step
Registration
Front desk creates your file and verifies your insurance, about 5 minutes.
Triage
A nurse records your weight, blood pressure, temperature and reason for visit.
Consultation
Your doctor examines you, explains the diagnosis and agrees a plan with you.
Tests & pharmacy
Any lab work is done on site and your prescription is dispensed before you leave.
Patient rights & confidentiality
- To be treated with dignity and respect, without discrimination.
- To have your diagnosis and treatment options explained in language you understand.
- To give or refuse consent for any procedure.
- To have your medical information kept strictly confidential.
- To request a second opinion or a copy of your records.
- To raise a complaint and receive a written response within seven days.
Requesting medical records
- Complete a records request form at reception or email medlinkclinic@gmail.com.
- Attach a copy of your photo ID (or guardian ID for a minor).
- Collect your records within three working days; a small copying fee applies.
- Records are released only to you or someone you authorise in writing.
Payment methods
Book your visit- Cash (LRD and USD)
- Mobile money, Orange Money and MTN MoMo
- Insurance cashless billing with a valid card